Manager, Family Support Services, Wolfson Children's Hospital

Baptist Health is seeking to hire a Full Time, Manager within Family Support Services, based at Wolfson Children's Hospital in Jacksonville.

This role provides operational leadership and professional development oversight for the Child Life and Music Therapy teams within Family Support Services. The Manager is responsible for ensuring high-quality, patient- and family-centered experiences while supporting team performance, engagement, and program growth.

This position partners closely with the Foundation to secure, steward, and appropriately utilize philanthropic donations and gifts to enhance the patient and family experience across the hospital.

Key Responsibilities

• Provide direct operational oversight of Child Life and Music Therapy programs within Family Support Services, ensuring alignment with organizational goals and best practices.

• Supervise, mentor, and develop team members, including performance management, coaching, and succession planning.

• Ensure delivery of high-quality therapeutic and psychosocial services to patients and families.

• Collaborate with interdisciplinary clinical teams to integrate Child Life and Music Therapy services into patient care plans.

• Develop and monitor program goals, metrics, budgets, and resource allocation.

• Partner with the Foundation to identify funding priorities, support donor engagement efforts, and ensure responsible stewardship of philanthropic gifts.

• Maintain compliance with regulatory, accreditation, and professional standards.

• Lead program evaluation and continuous quality improvement initiatives.

If you are interested in this Full Time position at Wolfson Children's Hospital, please apply now.

Education Required

Master's Degree

Education Preferred

Doctorate

Experience

License and Certification

Location

Baptist Jacksonville (Downtown)
800 Prudential Drive
Jacksonville FL 32207

Location Overview Baptist Jacksonville (Downtown)

Wolfson Children’s Hospital is the only children’s hospital in the region, serving North Florida, South Georgia and beyond. Ranked by U.S. News & World Report among the best children’s hospitals in the U.S., the hospital is staffed by skilled pediatric subspecialty physicians, pediatric nurses and other health care professionals, and equipped with advanced technology to help children overcome serious illnesses like congenital heart disease, cancer, neurological disorders, diabetes and more. As one of only two children’s hospitals in Florida to receive Magnet™ status, Wolfson is a regional referral center for tertiary pediatric care. Centrally located on the beautiful St. Johns River, 213-bed Wolfson Children’s Hospital is a part of Baptist Health.  The hospital is located close to the shops and fine dining of the historic San Marco area and is also near sports stadiums, theater and music venues, and museums.