Manager, Family Support Services, Wolfson Children's Hospital

Baptist Health is seeking to hire a Full Time, Manager within Family Support Services, based at Wolfson Children's Hospital in Jacksonville.

This role provides operational leadership and professional development oversight for the Child Life and Music Therapy teams within Family Support Services. The Manager is responsible for ensuring high-quality, patient- and family-centered experiences while supporting team performance, engagement, and program growth.

This position partners closely with the Foundation to secure, steward, and appropriately utilize philanthropic donations and gifts to enhance the patient and family experience across the hospital.

Key Responsibilities:

• Provide direct operational oversight of Child Life and Music Therapy programs within Family Support Services, ensuring alignment with organizational goals and best practices.

• Supervise, mentor, and develop team members, including performance management, coaching, and succession planning.

• Ensure delivery of high-quality therapeutic and psychosocial services to patients and families.

• Collaborate with interdisciplinary clinical teams to integrate Child Life and Music Therapy services into patient care plans.

• Develop and monitor program goals, metrics, budgets, and resource allocation.

• Partner with the Foundation to identify funding priorities, support donor engagement efforts, and ensure responsible stewardship of philanthropic gifts.

• Maintain compliance with regulatory, accreditation, and professional standards.

• Lead program evaluation and continuous quality improvement initiatives.

Experience:

• Over 5 years Child Life Experience Required
• 3-5 Years Supervisory Experience Required

If you are interested in this Full Time position at Wolfson Children's Hospital, please apply now.

Education Required

Education Preferred

MS

Experience

License and Certification

Location

Baptist Jacksonville (Downtown)
800 Prudential Dr
Jacksonville 32207

Location Overview Baptist Jacksonville (Downtown)

For more than 20 years, health care consumers have named Baptist Medical Center Jacksonville the "most preferred healthcare provider" in the region. As the central hub of the Baptist Health system, Baptist Jacksonville provides the highest level of medical and surgical care using the latest technologies, such as the robotic-assisted da Vinci™ Surgical System. Centrally located on the beautiful St. Johns River in downtown Jacksonville, Baptist Medical Center Jacksonville is Baptist Health's flagship tertiary-care hospital. Designated as a Magnet hospital by the American Nurses Credentialing Center for excellence in patient care, Baptist Medical Center Jacksonville has repeatedly been named among U.S. News & World Report's "Best Hospitals.” The hospital has also been ranked as high performing in more than 10 specialties from neurology and neurosurgery to gynecology, diabetes, endocrinology,oncology and more.  Baptist Health also has a new Stroke & Cerebrovascular Center, which is a regional epicenter for advanced treatment of strokes, aneurysms and other brain conditions.  As one of 100 Best Places to Work in Healthcare in the U.S. by Modern Healthcare, Baptist Medical Center Jacksonville is located close to sports, theater and music venues, museums, shopping and dining.