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Coronavirus Information Center

As the situation with COVID-19 continues to evolve, our team continues to work closely with state and local entities and following CDC guidelines to keep our patients, their families and our team members safe while we continue to provide quality care.

Keeping Kids Safe

Wolfson Children's Hospital has long been recognized for quality and safety. And during the COVID-19 crisis, we've enhanced our commitment to keep all patients, physicians, team members and visitors safe. As we welcome children for procedures, appointments and surgeries, you can rest assured that we have protocols in place to keep them safe in our care.

Learn more about our safety protocols

COVID-19 Safety Protocols

Select an item below to see more information

  • Visitor Policies for all Wolfson Children's Locations
    Updated pediatric/Wolfson visitor policies are listed on our Baptist Health website.
    View latest visitor Information

    Entry at Wolfson Children's Hospital
    Enter through the Pavilion or Emergency Center, bring your ID, and arrive 15 minutes early for screening and visitor check in. Other children/siblings may NOT be brought along and may NOT be left unattended while the parent/guardians are with the patient.

    Parking at Wolfson Children's Hospital
    -If entering the Pavilion, park in the P2 garage on Palm Avenue.
    -If entering the Emergency Center, park in the P3 garage - 1st floor.

    ER Visits

    • Only take your child to the ER for severe symptoms.
    • If your child needs to go to the emergency room, please bring all of his or her prescription medications with you so providers can get an accurate list of medication history.
    • If coming for an asthma-related issue, it is VERY IMPORTANT to bring your own metered-dose inhaler (MDI).

    Face Coverings Required
    Wolfson and Baptist require all patients and permitted visitors ages 2 and older to wear masks or cloth facial coverings when visiting any Baptist Health facility.
    illustration of two people wearing masks

  • Is your child a Nemours patient?
    Visit the Nemours website coronavirus information page to learn more.

  • Please talk to your child’s pediatrician about testing. Many local pediatricians offer COVID-19 testing in their offices during business hours, or can refer your child to another testing site in the area.

    You can also find testing locations at these links:

    • Testing Locations in Duval: visit JaxReady.com
    • Testing Locations in Clay, St. Johns and all Florida Counties: visit Florida Health to search by county or city.
  • Wolfson Children’s Hospital has long been recognized for quality and safety — and during the COVID-19 crisis, we are enhancing our commitment to keep all patients, physicians, team members and visitors safe.

    Learn more about our safety protocols >

  • Individuals 12 years of age or older are eligible to receive the vaccine.

    • The Pfizer vaccine is authorized for age 12 and up.
    • The Moderna and Johnson & Johnson vaccines are authorized for age 18 and up.

    To obtain the vaccine in Florida, individuals 12-18 years of age must be accompanied by a guardian.

    To learn more, visit the Florida Health Department website.

    To learn more about vaccine eligibility, visit the Baptist Health COVID-19 Vaccine Information Center.

  • Testing and self-isolation is required prior to surgery — even if you have no symptoms or reason to believe that you may be COVID-positive.

    Testing information and hours, including holiday hours >
    This link will take you to the Baptist Health Covid site. Look for the Pre-Procedure Testing Locations section; then select Wolfson Children's Hospital.

    Prepare for Safe Surgery >

  • Wolfson Children’s Behavioral Health has resources available for parents, kids and teens who are struggling with mental health. Click here to learn more about our services. To access our 24/7 Kids & Teens Helpline call 904.202.7900 or Text LIFE to 741741.

  • Chat with our digital assistant from the safety of your home about your symptoms, travel history and other factors to help you self-assess your risk for coronavirus (COVID-19).

    Start Your COVID-19 Chat

  • Talk to a Baptist Health nurse about you or your child's symptoms. We’ll walk through what's next and how to get care. This service is free, for all ages, and available everyday, 8am-5pm.

    Call 904.302.5050

  • Child Health and Safety Tips

    • VIDEO: Washing your hands
      How to do it right to keep yourself and your family healthy.
    • Bike helmets
      At home with the kids? Take a few seconds watching this video to make sure your child has a comfortable and properly fit helmet so they can safely enjoy the ride.
    • Virtual Car Seat Checks
      Since our in-person car seat checks are not possible right now, our certified child passenger safety team at Wolfson Children's can help you over the phone or by video chat.
      E-mail your questions to ChildSafety@bmcjax.com
      or
      Call us at 904.202.4302
    • Healthy snacking
      How to keep your munchies in check and boost your immunity.

    Parenting Tips

    Medicaid/Benefit Enrollment Assistance

    With the temporary closures of Department of Children and Families, Jacksonville, FL service centers to the public, THE PLAYERS Center for Child Health at Wolfson Children’s Hospital would like to offer our free services to help families with children get connected to Public Benefits such as Medicaid, SNAP, and TCA.

    We are able to help families over the phone to complete and navigate their applications for these benefits until the application is processed by the Florida Department of Children and Families. Please call us at 904.202.5001, if you are interested.

  • CDC website
    Frequent updates for individuals, schools, businesses, travel and more.

    Florida Department of Health website
    State-specific information as well as links to the World Health Organization’s latest reports.

    Baptist Health website
    Updates on its response to COVID-19.

  • What is coronavirus / COVID-19?

    Coronavirus disease 2019 (COVID-19) is a new strain of coronavirus, the virus family that causes the common cold. Its symptoms are similar to the flu:

    • Fever
    • Shortness of breath or difficulty breathing
    • Chills
    • Repeated shaking with chills
    • Muscle pain
    • Headache
    • Sore throat
    • New loss of taste or smell

    Can COVID-19 affect children?

    Yes, but based on current evidence, children do not appear to be at higher risk for the disease than adults. Current information also suggests that, generally, children are less likely to become severely ill with COVID-19 if they do become infected.

    Are the symptoms of COVID-19 in children different from adults?

    No. The symptoms of COVID-19 in adults and children are similar. In the limited number of confirmed cases of COVID-19 in children, most have had mild, cold-like symptoms such as fever, runny nose, and cough. Vomiting and diarrhea have also been reported.

    What is MIS-C, and is my child at risk of developing it?

    First, parents should feel reassured that multi-system inflammatory syndrome in children (MIS-C) is extremely rare, and survival rates are high. MIS-C is a condition that causes a range of symptoms in children who have been exposed to the coronavirus. Symptoms include:

    • Abdominal pain
    • Bloodshot eyes
    • Fever of 101 degrees or higher
    • Generalized skin rash, including on the lips, hands and feet
    • Signs of shock, including rapid breathing or heart rate, low blood pressure and change in mental status
    • Vomiting or diarrhea

    Currently, there are no known risk factors, but most children affected are between the ages of 4 and 15 years old, and have no preexisting conditions. If your child is exhibiting signs of MIS-C, call your pediatrician right away. If your child is severely ill, take him or her to a Wolfson Children’s emergency room immediately.

    Read this recent Juice article about MIS-C.

    How can I protect my child from COVID-19 infection?

    The CDC recommends encouraging children to help stop the spread of COVID-19 by teaching them to do the same things everyone else does to stay healthy such as:

    • Wash your hands frequently with soap and water for at least 20 seconds.
    • If soap and water is not available, alcohol-based hand sanitizer can be used.
    • Avoid touching your face, especially your eyes, nose or mouth, with your hands.
    • Avoid close contact with people who are sick (coughing or sneezing).
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces daily.
    • Launder items including washable plush toys as appropriate in accordance with the manufacturer’s instructions. If possible, launder items using the warmest appropriate water setting for the items and dry items completely. Dirty laundry from an ill person can be washed with other people’s items.

    My child has a chronic illness. Is he or she at higher risk?

    As with adults, it is possible that children with underlying health conditions and/or who are immunocompromised may be at higher risk.
    These conditions include:

    • Cancer
    • Chronic lung disease
    • Heart disease
    • Immunodeficiency conditions
    • Neurologic conditions such as muscle disorders
    • Organ transplant
    • Treatment with medications that lower the immune system response

    Learn more about who is most at risk on CDC’s current Risk Assessment page.

    Which precautions should I take if my child does have a chronic health condition?

    Parents and other caregivers should be extra vigilant about monitoring for symptoms of COVID-19, which include fever, cough and shortness of breath. If your child demonstrates these symptoms, call your child’s health care provider for guidance about screening and treatment. As always, if your child is severely ill or is having another medical emergency, call 911 or head to your nearest emergency room. Visit wolfsonchildrens.com/emergency for a list of Wolfson Children’s Emergency Centers.

    Other things to remember:

    • Continue your child’s current medical treatment plan unless otherwise advised by his or her primary treating physician.
    • Make sure your child’s prescriptions are refilled so you have at least a two-week supply of medication on hand.
    • If you’re unsure whether your appointment has been affected by COVID-19, please contact your provider.
    • Follow CDC recommendations concerning travel.
    • Practice social distancing, which means remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible.
    • Ensure you have sufficient stock of prescription medications, over-the-counter medications, medical supplies, household items and groceries for the whole family.

    Learn more about who is most at risk on CDC’s current Risk Assessment page.

    If I think my child has COVID-19, should we go to the emergency room?

    Only take your child to the ER for severe symptoms.

    Please bring all of his or her prescription medications with you so providers can get an accurate list of medication history.

    If coming for an asthma-related issue, it is VERY IMPORTANT to bring your own metered-dose inhaler (MDI).

    • If you or your child feels sick, call your primary care physician.
    • Do not show up at a doctor’s office or clinic without first contacting them.

    Can you get COVID-19 through pools, hot tubs, and water play areas?

    Covid-19 while swimming Covid-19 while swimming part 2