Keeping Kids Safe
Wolfson Children's Hospital has long been recognized for quality and safety. And during the COVID-19 crisis, we've enhanced our commitment to keep all patients, physicians, team members and visitors safe. As we welcome children for procedures, appointments and surgeries, you can rest assured that we have protocols in place to keep them safe in our care.
COVID-19 Safety Protocols
Select an item below to see more information
To prevent the spread of COVID-19, and for the safety of all patients, we have a limited visitation policy in place at Wolfson Children’s Hospital, our satellite emergency departments and other Wolfson Children’s locations.
Inpatient, Outpatient and Emergency Centers (excluding NICU): Two adult parents/guardians for the duration of the stay or appointment. Other children/siblings may not be brought along and may not be left unattended while the parent/guardians are with the patient.
NICU: Up to two designated adult visitors for the entire stay of the child. No rotating visitors for NICU patients.
COVID-19 Positive Pediatric Patients: One parent/guardian per day will be permitted to visit COVID-19 positive pediatric patients.
Please bring your ID and allow at least 15 minutes to be screened for fever and other COVID-19 symptoms, as well as complete out visitor check in.
Face Coverings Required
Wolfson and Baptist require all patients and permitted visitors ages 2 and older to wear masks or cloth facial coverings when visiting any Baptist Health facility.
-If entering the Pavilion, parents should park in in the P2 garage on Palm Avenue.
-If entering the Emergency Center, parents should park on the 1st floor of the P3 garage.
Entry into Wolfson Children’s Hospital is limited to the Pavilion and Emergency Center. Please bring your ID and arrive 15 minutes early to be screened for fever and other COVID-19 symptoms, as well as complete our visitor check in.
- Only take your child to the ER for severe symptoms.
- If your child needs to go to the emergency room, please bring all of his or her prescription medications with you so providers can get an accurate list of medication history.
- If coming for an asthma-related issue, it is VERY IMPORTANT to bring your own metered-dose inhaler (MDI).
Wolfson Children’s Hospital has long been recognized for quality and safety — and during the COVID-19 crisis, we are enhancing our commitment to keep all patients, physicians, team members and visitors safe.
Clinical trials are underway to determine how safe and effective the Pfizer, Moderna and Johnson & Johnson vaccines are for children. So far, the FDA has granted Emergency Use Authorization for the Pfizer vaccine for children 12 and older. To learn more about vaccine eligibility, visit the Baptist Health COVID-19 Vaccine Information Center.
Is your child a Nemours patient?
Visit the Nemours website coronavirus information page to learn more.
Testing and self-isolation is required prior to surgery — even if you have no symptoms or reason to believe that you may be COVID-positive.
Testing information and hours, including holiday hours >
This link will take you to the Baptist Health Covid site. Look for the Pre-Procedure Testing Locations section; then select Wolfson Children's Hospital.
Appointments are recommended where available. For a list of locations click here >
Chat with our digital assistant from the safety of your home about your symptoms, travel history and other factors to help you self-assess your risk for coronavirus (COVID-19).
Talk to a Baptist Health nurse about you or your child's symptoms. We’ll walk through what's next and how to get care. This service is free, for all ages, and available everyday, 8am-5pm.
Child Health and Safety Tips
- VIDEO: Washing your hands
How to do it right to keep yourself and your family healthy.
- Bike helmets
At home with the kids? Take a few seconds watching this video to make sure your child has a comfortable and properly fit helmet so they can safely enjoy the ride.
- Virtual Car Seat Checks
Since our in-person car seat checks are not possible right now, our certified child passenger safety team at Wolfson Children's can help you over the phone or by video chat.
E-mail your questions to ChildSafety@bmcjax.com
Call us at 904.202.4302
- Healthy snacking
How to keep your munchies in check and boost your immunity.
- Modeling calmness for your children
- Tips for talking to your child about COVID-19
- Positive parenting
- Combating COVID-19 anxiety
Medicaid/Benefit Enrollment Assistance
With the temporary closures of Department of Children and Families, Jacksonville, FL service centers to the public, THE PLAYERS Center for Child Health at Wolfson Children’s Hospital would like to offer our free services to help families with children get connected to Public Benefits such as Medicaid, SNAP, and TCA.
We are able to help families over the phone to complete and navigate their applications for these benefits until the application is processed by the Florida Department of Children and Families. Please call us at 904.202.5001, if you are interested.
- VIDEO: Washing your hands
Baptist Health and Wolfson Children’s Hospital are currently accepting donations of commercial and hand-sewn personal protective equipment (PPE), along with monetary donations. Find out more about our Campaign for Caregivers here.
Child Life department is not accepting donations of toys and activities at this time for the safety of our patients and families.
What is coronavirus / COVID-19?
Coronavirus disease 2019 (COVID-19) is a new strain of coronavirus, the virus family that causes the common cold. Its symptoms are similar to the flu:
- Shortness of breath or difficulty breathing
- Repeated shaking with chills
- Muscle pain
- Sore throat
- New loss of taste or smell
Can COVID-19 affect children?
Yes, but based on current evidence, children do not appear to be at higher risk for the disease than adults. COVID-19 cases have primarily been confirmed in middle-age and elderly adults. Current information also suggests that, generally, children are less likely to become severely ill with COVID-19 if they do become infected.
Are the symptoms of COVID-19 in children different from adults?
No. The symptoms of COVID-19 in adults and children are similar. In the limited number of confirmed cases of COVID-19 in children, most have had mild, cold-like symptoms such as fever, runny nose, and cough. Vomiting and diarrhea have also been reported.
What is MIS-C, and is my child at risk of developing it?
First, parents should feel reassured that multisystem inflammatory syndrome in children (MIS-C) is extremely rare, and survival rates are high. MIS-C is a condition that causes a range of symptoms in children who have been exposed to the coronavirus. Symptoms include:
- Abdominal pain
- Bloodshot eyes
- Fever of 101 degrees or higher
- Generalized skin rash, including on the lips, hands and feet
- Signs of shock, including rapid breathing or heart rate, low blood pressure and change in mental status
- Vomiting or diarrhea
Currently, there are no known risk factors, but most children affected are between the ages of 4 and 15 years old, and have no preexisting conditions. If your child is exhibiting signs of MIS-C, call your pediatrician right away. If your child is severely ill, take him or her to a Wolfson Children’s emergency room immediately.
Read this recent Juice article about MIS-C.
How can I protect my child from COVID-19 infection?
The CDC recommends encouraging children to help stop the spread of COVID-19 by teaching them to do the same things everyone else does to stay healthy such as:
- Wash your hands frequently with soap and water for at least 20 seconds.
- If soap and water is not available, alcohol-based hand sanitizer can be used.
- Avoid touching your face, especially your eyes, nose or mouth, with your hands.
- Avoid close contact with people who are sick (coughing or sneezing).
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces daily.
- Launder items including washable plush toys as appropriate in accordance with the manufacturer’s instructions. If possible, launder items using the warmest appropriate water setting for the items and dry items completely. Dirty laundry from an ill person can be washed with other people’s items.
The CDC is now recommending that people wear a cloth face covering in public settings, like grocery stores and pharmacies, to slow the spread of COVID-19. Click here for more information and directions on how to make one of your own.
My child has a chronic illness. Is he or she at higher risk?
As with adults, it is possible that children with underlying health conditions and/or who are immunocompromised may be at higher risk.
These conditions include:
- Chronic lung disease
- Heart disease
- Immunodeficiency conditions
- Neurologic conditions such as muscle disorders
- Organ transplant
- Treatment with medications that lower the immune system response
Learn more about who is most at risk on CDC’s current Risk Assessment page.
Which precautions should I take if my child does have a chronic health condition?
Parents and other caregivers should be extra vigilant about monitoring for symptoms of COVID-19, which include fever, cough and shortness of breath. If your child demonstrates these symptoms, call your child’s health care provider for guidance about screening and treatment. As always, if your child is severely ill or is having another medical emergency, call 911 or head to your nearest emergency room. Visit wolfsonchildrens.com/emergency for a list of Wolfson Children’s Emergency Centers.
Other things to remember:
- Continue your child’s current medical treatment plan unless otherwise advised by his or her primary treating physician.
- Make sure your child’s prescriptions are refilled so you have at least a two-week supply of medication on hand.
- If you’re unsure whether your appointment has been affected by COVID-19, please contact your provider.
- Follow CDC recommendations concerning travel, including avoiding cruise ships and air travel.
- Practice social distancing, which means remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible.
- Ensure you have sufficient stock of prescription medications, over-the-counter medications, medical supplies, household items and groceries for the whole family.
Learn more about who is most at risk on CDC’s current Risk Assessment page.
If I think my child has COVID-19, should we go to the emergency room?
Only take your child to the ER for severe symptoms.
Please bring all of his or her prescription medications with you so providers can get an accurate list of medication history.
If coming for an asthma-related issue, it is VERY IMPORTANT to bring your own metered-dose inhaler (MDI).
- If you or your child feels sick, call your primary care physician or the Florida Department of Health’s hotline at 866-779-6121 for advice first before scheduling an appointment.
- Do not show up at a doctor’s office or clinic without first contacting them.
- Use our online assessment tool
Chat with our digital assistant from the safety of your home about your child's symptoms and other factors to help you self-assess your risk for coronavirus (COVID-19).
Click Here to Get Started
- Baptist Health also has convenient options available including video doctor visits, to help you determine the appropriate next step in care. To set up an online doctor visit or see ER wait times at each of our facilities, please visit baptistcarenow.com.
Can you get COVID-19 through pools, hot tubs, and water play areas?